Healthcare DisruPTion   /   Healthcare DisruPTion 7 The Experience Outcomes

missing episode

Description

On this episode of Healthcare DisruPTion, Andrew Rothschild and Jerry Durham look into who is the most important employee in your clinic business. Hint, it's not the clinician. Find out why.

Summary

Welcome to the 7th episode of Healthcare DisruPTion with Andrew Rothschild and Jerry Durham.  The conversation continues regarding the Customer Lifecycle.  This episode addresses the objectives of the customer lifecycle such as why do I need to put a lifecycle in place?  You will hear the discussion focus around WHO is the key employee in your company (hint…they do not have initials behind their name).  You will hear how these employee are involved in all the early interactions and becomes the voice of the company!  Lastly, we will discuss how with the Customer Lifecycle in place your employees will be empowered and in place to drive the change to make important improvements in the company.  The future is here, don’t fight it and don’t take it personally.  Time to figure out how to achieve your patient outcomes and keep your patients happy…all at the same time!

Subtitle
On this episode of Healthcare DisruPTion, Andrew Rothschild and Jerry Durham look into who is the most important employee in your clinic business. Hint, its not the clinician. Find out why.
Duration
23:56
Publishing date
2016-09-16 00:16
Link
http://feedproxy.google.com/~r/HealthcareDisruption/~3/wMk2UdhPHn0/
Contributors
Gene Shirokobrod author  
Enclosures
healthcare-disruption-7-the-experience-outcomes.mp3

Shownotes

Welcome to the 7th episode of Healthcare DisruPTion with Andrew Rothschild and Jerry Durham.  The conversation continues regarding the Customer Lifecycle.  This episode addresses the objectives of the customer lifecycle such as why do I need to put a lifecycle in place?  You will hear the discussion focus around WHO is the key employee in your company (hint…they do not have initials behind their name).  You will hear how these employee are involved in all the early interactions and becomes the voice of the company!  Lastly, we will discuss how with the Customer Lifecycle in place your employees will be empowered and in place to drive the change to make important improvements in the company.  The future is here, don’t fight it and don’t take it personally.  Time to figure out how to achieve your patient outcomes and keep your patients happy…all at the same time!