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Learn Business English Online!
🇬🇧 English
last modified
2018-02-02 21:46
last episode published
2017-11-24 16:00
publication frequency
18.62 days
Number of Episodes
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Date Thumb Title & Description Contributors

BEP 61: Telephoning - Handling Enquiries and Requests

In this podcast lesson, we’re going to look at how to respond to telephone enquiries, and how to handle requests from callers. To respond properly to enquiries, you should be able to answer the caller’s questions and give them the information they a...

BEP 19 - Chasing Up Payment by Telephone

  As anyone working in business knows, getting people to pay their bills on time is not always easy. Often, other companies, suppliers and retailers don’t pay because of filing or communication errors—with thousands of bills, invoices, receipts and s...

BEP 02 - How to Lead a Meeting

This podcast is from the beginning and end of a meeting held to discuss some urgent building work at a factory. It’s going to be run in a more formal style with firm direction from the chairperson because it involves making a decision about an expensi...

BEP 36: Talking about your Company and Work

Meeting new people is an important part of working in a business environment. The contacts we make on an everyday basis help us to expand our knowledge about our business and create a network of people who we can turn to for help or advice with our wo...

BEP 04 - Business Negotiations - General Skills

In this podcast we’re looking at negotiating. A negotiation is a discussion that should result in an agreement or business contract. The discussion is usually between two parties - or organisations - trying to reach an agreement satisfactory to both. ...

BEP 64: Dealing with Persistent Callers

Persistent callers are people who keep calling until they can speak to a certain person. It may be your job to answer the phone and speak several times to the same caller. The caller may be trying to sell something, or may want to talk to someone in y...

BEP 84: Business Small Talk - Discussing Routine and Recent Past

Introduction Small talk is important because it helps to break the ice. Learn to engage in small talk at job interviews, sales meetings, or other business meetings and encounters. If it doesn't come naturally to you, take a few minutes beforehand to t...

BEP 82: Small Talk - Discussing a Colleague

Introduction Small talk is essential in business. Whether you’re speaking to a colleague, a client or a customer, a little social chat will help to strengthen the relationship you have with them. Small talk doesn’t need to be limited to informal situa...

BEP 74: Giving and Receiving Verbal Instructions

IntroductionThe ability to understand verbal instructions is a necessary requirement in most workplaces across all industries. Giving verbal instructions is often the quickest and most effective way to communicate ideas. Having said this, verbal commun...

BEP 48: Sales - Pitching New Offers

IntroductionWhen you call a customer on the telephone to makes a sales pitch, you are essentially cold calling, and the customer is not likely to know what your call is about until you explain why you are calling. It is important to explain and ask for...

BEP 62: Handling Serious Disagreement

 Internal disputes may arise in your workplace when two people are hostile toward each other’s opinions, or if they cannot work out a disagreement. When handling a serious disagreement between two people, you should ensure that you listen to each perso...

BEP 65: Discussing Someone's Performance

 Discussing someone’s performance refers to analysing their strengths and weaknesses. Managers often have to discuss the performance of those in their team. This is usually because a manager’s appraisal goes on an employee’s record and also helps to id...

BEP 86: Telephone Communication Problems Part 2: An Unclear Message

IntroductionWe’ve become creatures of telephone habits. Having made and received thousands of telephone calls in our lifetimes, it is easy to assume that we have reasonable telephone skills. Most people do not even think there are any special challenge...

BEP 88: Accepting and Refusing Business Invitations

IntroductionAccepting an invitation is easy. Refusing an invitation is more difficult. In business situations, it’s particularly important to know how to refuse an invitation politely so you don’t cause offence to the person who is inviting you.In this...

BEP 85: Telephone Communication Problems Part 1 - A Bad Line

IntroductionWe’ve become creatures of telephone habits. Having made and received thousands of telephone calls in our lifetimes, it is easy to assume that we have reasonable telephone skills. Most people do not even think there are any special challenge...

BEP 78: Introducing Yourself at Work

IntroductionIntroducing yourself to a stranger for the first time can be difficult for some people. For outgoing people, starting a conversation with someone they have never met is usually easy. On the other hand, most people find it hard.When you intr...

BEP 63: Business Presentations - Referring to Visual Aids

It is said that a picture is worth a thousand words, and this is certainly true of business presentations in which a graph, table or image can present a clear picture of what you want to say. Many people find it easier to understand information when i...

BEP 29: Cold Calling: Arranging Meetings

IntroductionThere are a number of ways in which cold calls can be effective. One is for the selling organization to start with a high quality, up-to-date database consisting of qualified potential clients that have an interest in the product being sold...

BEP 50: Business Meetings - Discussing Business Proposals

A meeting to discuss a business proposal is usually an integral part of creating a business plan. While it is common for the proposal to be written by one person, it is also common for team members or prospective clients to be available during such mee...

BEP 59: Giving a Verbal Report

Giving a verbal report is often an urgent task that comes up when your manager cannot wait for a written report. A verbal report may need to be prepared quickly since it is usually related to issues that are urgent and need to be resolved as soon as po...

BEP 81: Telephoning - Making a Cancellation

IntroductionOften in business things don’t go according to plan. Sales fall, meetings are rescheduled, budgets are cut, orders are cancelled, flights are delayed. So just how do we inform our colleagues or customers about bad news? How should we apolog...

BEP 40: Negotiating - Kicking Off and Outlining Your Position

Making successful negotiations is an important part of working in a professional context. It is important to remember that you should define your position clearly before you enter a negotiation. In order to define your position, you need to be sure abo...

BEP32: Small Talk Before a Business Meeting

“Results depend on relationships. That’s what Don Petersen says. He is the ex-CEO of America’s Ford Motor Company. You will find that being able to make small talk—especially before a business meeting—will help build good relationships. And, good busin...

BEP 95: Speculating About the Present

IntroductionSpeculating means guessing. When we make a guess about something, we may have some additional information which helps us to guess more accurately and with some degree of certainty. On the other hand, we may not have this information and in ...

BEP 69: Making Future Plans

IntroductionIn this podcast lesson, we’re going to listen in on a business meeting where colleagues are making plans for the future.We’re going to focus on three main areas of language in this lesson. First, we show you how to ask for and give opinions...

BEP 54: Resolving Internal Conflicts

Internal conflicts can arise in the workplace about commonplace issues when employees feel that their expectations are not being met. There may be many reasons for an employee feeling dissatisfied or unhappy, and if such issues are not resolved, they c...

BEP30: Being Assertive and Standing your Ground

Although it’s not the same in all business cultures, standing up for yourself, or being assertive, is an important communication skill in Western business culture. You’re more likely to get respect from your colleagues and superiors if you stand up for...

BEP 47: Business Presentations - Handling Questions

At some point in your presentation you will be expected to answer questions from your audience. They might have some important questions that need to be answered before they buy into your message. Handling their questions with authority can make the di...

BEP27: Business Small Talk - Discussing Attitude and Performance

There is a time and a place to talk about employee attitude and performance. Often this is done in an informal situation, sometimes when a manager is new or is taking over a team of new employees. There are many ways of discussing employees and how the...

BEP 51: Talking About Your Work

In this lesson, we’re going to be looking at the language to use when talking about your job. We’re not going to focus on vocabulary, though. Here, we’re going to focus on how to ask and answer questions about your daily work routine. You’ll learn tha...