Support Superheroes

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Support Superheroes is a podcast by and for Customer Support professionals. Whether you work in retail, tech, mobile, commerce, or otherwise, we bring you discussions and interviews with the goal of improving customer service everywhere. Hosted by Steven Grady, a customer service veteran, this podcast will seek to teach you all the hard lessons learned through experience so you can take your customer experience to the next level.

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Website
http://helpshift.com
Description
Support Superheroes is a podcast by and for Customer Support professionals. Whether you work in retail, tech, mobile, commerce, or otherwise, we bring you discussions and interviews with the goal of improving customer service everywhere. Hosted by Steven Grady, a customer service veteran, this podcast will seek to teach you all the hard lessons learned through experience so you can take your customer experience to the next level.
Language
🇬🇧 English
last modified
2016-04-06 21:22
last episode published
2016-04-21 18:37
publication frequency
5.83 days
Contributors
Helpshift, Inc. author   owner  
Explicit
false
Number of Episodes
2
Rss-Feeds
Detail page
Categories
Technology Business Software How-To Business News Careers

Recommendations


Episodes

Date Thumb Title & Description Contributors
21.04.2016

Episode 2: Bot Mania

Ksenia Aksenova and I talk about bot mania, and the proliferation of non-standard support channels.
15.04.2016

Let's try again. Episode 1.

Due to technical difficulties, we're re-uploading episode 1 to try again. I talk hiring, team management, customer support culture, and more with Juliet Kellogg of Athos!