Design Critique: Products for People

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Design Critique encourages usable product designs for a better customer experience through * Critiques of products & services we've bought with our own money, * Interviews with people whose work or books we admire, and * Discussions of design methods we use in our own user experience research and design careers. Each episode is different, with the only constant being our demand that design make our lives better and provide long term value. If you care only about whatever latest snake oil the tech industry foists on uncritical minds, go find a bandwagon show to listen to. But if you care about design's impact on our modern quality of life, and appreciate the spirit of reflection from writers like Neil Postman and Henry David Thoreau, give us a listen.

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Website
http://www.designcritique.net
Description
Encouraging usable designs for a better customer experience.
Language
🇬🇧 English
last modified
2019-09-14 15:46
last episode published
2019-09-13 02:37
publication frequency
38.19 days
Contributors
Timothy Keirnan author  
Timothy Keirnan owner  
Explicit
false
Number of Episodes
114
Rss-Feeds
Detail page
Categories
Technology Business Management & Marketing Software How-To Design Arts

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Episodes

Date Thumb Title & Description Contributors
13.09.2019 http://static.libsyn.com/p/assets/9/e/3/e/9e3e643448f87309/LogoShoesCB.jpg

DC138 Conversation: The Buzzwordification of UX #2

Jared Spool and Dana Chisnell join Tim Keirnan for a conversation about what Tim is calling the "buzzwordification" of UX. Has the increasing notoriety of this profession label helped us? Has it hindered us? Maybe it's a balance of pro and con. Maybe w...
9.08.2019 http://static.libsyn.com/p/assets/9/e/3/e/9e3e643448f87309/LogoShoesCB.jpg

DC137 Critique: The Brilliant Mundane of the E-SDS KVM Switch

Mike Velasco joins Timothy Keirnan to critique the E-sds HDMI 2 Port KVM Switch Box. This item enables the use of two computers with a shared keyboard (K), video monitor (V), and mouse (M). The holistic excellence of this product is surprising. When a ...
30.06.2019 http://static.libsyn.com/p/assets/9/e/3/e/9e3e643448f87309/LogoShoesCB.jpg

DC136 Interview: Paul Axente on UX in Romania and Everywhere

Paul Axente, host of meetup group UX City and producer of the new Design Conversations podcast, joins Tim Keirnan for a wide-ranging discussion about UX in Romania and other topics, including: * UX City's purpose and meetings * Paul's unique route to a...
13.05.2019 http://static.libsyn.com/p/assets/9/e/3/e/9e3e643448f87309/LogoShoesCB.jpg

DC135 Our Profession Labels 2019 with Dave MR

Dave Mitropoulos-Rundus returns to talk with Tim Keirnan about labels for our field. This continues our long-running friendly discussion about what we call our profession and why, and is there a difference--or should there be--between User Experience a...
14.03.2019 http://static.libsyn.com/p/assets/9/e/3/e/9e3e643448f87309/LogoShoesCB.jpg

DC134 The Buzzwordification of UX (1 of ?)

Keith Instone and Serena Rosenhan both return to the show for an episode about UX and "buzzwordification". The last 3-4 years have seen a big rise in the use UX terminology in the media and among coworkers. What are the advantages and disadvantages for...
24.02.2019 http://static.libsyn.com/p/assets/9/e/3/e/9e3e643448f87309/LogoShoesCB.jpg

DC133 Wordcast: Minimum Viable Product with Syed Ibrahim

Syed Ibrahim returns to the show to talk with Tim about his side project, Shoutouts.app. Syed's story of creating this web application is a terrific example of doing a minimum viable product. He candidly shares both advantages and disadvantages of rele...
16.12.2018 http://static.libsyn.com/p/assets/9/e/3/e/9e3e643448f87309/LogoShoesCB.jpg

DC132 Critique: Fiskars StaySharp Max reel mower

Ben Woods joins Tim Keirnan for a single point perspective on the Fiskars StaySharp Max reel mower. Needing neither gasoline nor electricity, this lawnmower is completely powered by the user to cut the lawn. Ben discusses the values that led to his wan...
28.10.2018 http://static.libsyn.com/p/assets/9/e/3/e/9e3e643448f87309/LogoShoesCB.jpg

DC131 Interview: Fire Engine Design with Chief Dan Phillips

Fire Department Chief Dan Phillips joins Tim Keirnan for a discussion about designing the new fire engine for Plymouth Township, Michigan. How does a fire department decide which features are most needed, most wanted, and affordable for a given budget ...
20.08.2018 http://static.libsyn.com/p/assets/9/e/3/e/9e3e643448f87309/LogoShoesCB.jpg

DC130 Interview: Giles Colborne, Author of Simple and Usable 2nd Edition

Author Giles Colborne returns to Design Critique to talk with Tim Keirnan about the new second edition of Simple and Usable: Web, Mobile, and Interaction Design. Simple and Usable is one of the best books on UX we've owned in our careers. The contents ...
10.06.2018 http://static.libsyn.com/p/assets/9/e/3/e/9e3e643448f87309/LogoShoesCB.jpg

DC129 Critique: Milwaukee Vertical Toolbox

Mike Velasco joins Tim Keirnan for a critique of the Milwaukee 13" Jobsite Work Box. This tool box is oriented vertically in contrast with conventional tool box designs, which provides both advantages and disadvantages. While Mike enjoys the design and...
25.04.2018 http://static.libsyn.com/p/assets/9/e/3/e/9e3e643448f87309/LogoShoesCB.jpg

DC128 Interview: Gene Duarte, Industrial Designer at Mychanic

Industrial designer Gene Duarte joins Tim Keirnan for a discussion about the Pod Light and the Blade Multi Light, two of Gene's designs for Mychanic. As Head of Product Development, Gene tells the story behind the designs of these two creative and usab...
11.04.2018 http://static.libsyn.com/p/assets/9/e/3/e/9e3e643448f87309/LogoShoesCB.jpg

Update: Molly Fuller Design's Indiegogo Campaign

Molly Fuller from episode 127 returns to tell us about her Indiegogo campaign to fund development of more stylish and affordable compression clothing for teens with autism and sensory disorders. Check it out at https://www.indiegogo.com/projects/molly-...
21.03.2018 http://static.libsyn.com/p/assets/9/e/3/e/9e3e643448f87309/LogoShoesCB.jpg

DC127 Interview: Molly Fuller on Medical Fashion Design

Molly Fuller joins Tim Keirnan to discuss creating stylish clothing for teens with autism spectrum disorder or other sensory needs. Her clothing designs use compression as a form of deep pressure for comfort and relaxation. Medical clothing does not ha...
28.02.2018 http://static.libsyn.com/p/assets/9/e/3/e/9e3e643448f87309/LogoShoesCB.jpg

Critique: Toro and Craftsman Snowblowers

Let it snow! This episode finds Tim and guest cohost Mike Velasco talking about the customer experience of snowblowers. Or snowthrowers. Tim relates his newbie snowblower customer experience with the Toro SnowMaster 724 QXE while Mike relates his long ...
31.12.2017 http://static.libsyn.com/p/assets/9/e/3/e/9e3e643448f87309/LogoShoesCB.jpg

DC125 Critique: Reizen Jumbo Talking Calculator

Accessibility expert Mike Elledge joins Tim Keirnan for an out-of-the-box critique of the Reizen 12-Digit Jumbo Talking Calculator. This calculator has many features that make it a good choice for people with low vision or coordination troubles, with i...
21.11.2017

DC124 Critique: Ford FiestaST

Eric Penn and Ryan Claffey join Timothy Keirnan for a critique of the Ford FiestaST. We never pretend to be objective on Design Critique, as we are too honest. We admit our biases so you know where our opinions are coming from. In this product category...
22.08.2017

DC123 Critique: Motorola MotoG4 Android Phone

Syed Ibrahim joins Tim Keirnan for a critique of the Motorola MotoG4 smart phone. While the G4 was touted as an affordable, "pure, clutter-free version of Android", Tim's experience was anything but pure Android. Syed's expert Android wisdom provides a...
30.06.2017

DC122 Critique: Garmin BaseCamp, Plus Email from Listener Costan

We return to the Garmin Nuvi 2598LMTH to try Garmin's companion application for it, BaseCamp. Aravindh Baskaran is back to help Tim Keirnan try to create a customized commute route in to the office and upload the route to the GPS unit. This is a very i...
2.03.2017

DC121 Critique: Garmin Nuvi 2598LMTHD, Plus Email from Listener Katie

Aravindh Baskaran joins Tim Keirnan for a critique of the Garmin Nuvi 2598LMTHD. We follow our usual critique structure that includes the following: Encounter Decision Purchase Out of the Box Initial Use Longitudinal Use The Garmin 2598 is an interes...
31.12.2016

DC120: 2003 Subaru WRX Longitudinal Review

The Subaru WRX is a legend, and life is too short not to drive legends. The "bug eye" version of this all wheel drive sporty car from 2002 and 2003 was a success worldwide but especially in the North American market where it was the first time we got t...
16.11.2016

DC119: Apple iOS10 Upgrade UI Trickery

2016 has been a bad year of manufacturers trying to force customers into upgrading their devices by user interface trickery. First Microsoft and their Windows 10 deceptions, and now Apple with iOS10 reminders that cannot be refused. In this episode, Ti...
30.07.2016

DC118 Critique: Kobo eReaders

Alvaro Vargas joins Tim Keirnan for a thorough discussion of the customer experience of eReaders, in particular the offerings from Kobo. Tim is the newbie, having recently bought a Kobo Glo HD as his first eReader, and Alvaro provides the longitudinal ...
23.06.2016

Mailbag: Listener Email from Brian Shunamon

Brian Shunamon from the USA sent us a message so on point that I asked him if I could record it and publish it. As an Information Technology professional with corporate clients, as well as a guy looked to for tech advice by friends and family, Brian ad...
26.05.2016

DC117 Critique: Never10 and GWX Control Panel Defend Against Windows 10 Upgrade Trickery

Microsoft hit a new low in their obnoxious campaign to upgrade customers' PCs that were Windows 7 or 8 to Windows 10. The user interface is almost impossible to say "no" to when the dreaded Win10 upgrade message appears. Anecdotes about affected custo...
30.04.2016

DC116 Critique: Apple TV Gen 2, 3 and 4

Tim Keirnan and Mike Velasco critique three generations of the AppleTV: 2, 3, and 4. Mike's experience with Gen 2 and Gen 4 provide a backdrop to Tim's first month with his refurbished Gen 3. It's 90 minutes of thorough discussion on three iterations ...
24.02.2016

DC115 Critique: Windows 10 Upgrade UX Nightmare

The Windows 10 upgrade has become infamous for its pushy, hard sell approach and its "phone home" data tracking "features". Did you know the "hard sell" is known by such other fun names as "advance consent" and "inertia selling"? It's all about disresp...
23.12.2015

DC114 Critique: When People Are the UI in Service Designs

In service design and delivery, people are the user interface between an organization and its customers. This anecdotal episode recounts two excellent customer experiences with two seemingly well-run companies. Both employ people whose friendly persona...
14.10.2015

DC113 Interview: Wayne Neale on Customer Experience, Design Thinking, and Service Design

Wayne Neale, CEO of Kaydak, joins Tim Keirnan for an interview that ranges across several topics:* Experience Design: From UI to User Experience to Customer Experience and beyond* Design Thinking* Service DesignYou can find Wayne athttp://www.kydak.com...
7.09.2015

DC112 Critique: The UX of Android Lollipop

Time for a mobile episode! Aravindh Baskaran, UX researcher and designer, joins Tim Keirnan to look at the user experience of Android Lollipop. What did we like about it and what do we think could be better? With Android Marshmallow on the way, it's ti...
9.07.2015

10th Anniverary Episode with Tom Brinck on Starbucks customer experience

The Design Critique podcast celebrates its tenth anniversary! While others have podfaded, we have persevered.In this anniversary episode, show co-founder Tom Brinck returns to discuss the customer experience of Starbucks coffee shops with Tim Keirnan. ...
13.06.2015

DC110 Editorial: When the UX of Less is More

In this first audio editorial episode, Tim relates how he rediscovered the advantages  of small electronics devices over their larger-screened brothers. Thanks to Dad for inspiring this one.Besides mobile phones, cars are another example of a product r...
18.05.2015

IUE2015 Is In June, and Listener Email

Hi everyone, this is a reminder that Internet User Experience is coming back to Ann Arbor, Michigan this June. Also, we have email falling out of the previous episode about the Beluga Razor design. Visit the IUE2015 website at http://www.iueconference....
22.03.2015

DC109 Interview/Critique: The Beluga Razor and Website with Inventor Zac Wertz

Zac Wertz, inventor of the Beluga Razor, joins Tim Keirnan for an interview about the design of both the Beluga Razor prototype and the BelugaShave.com website. Across 80 minutes of uninterrupted, commercial-free conversation, Zac and Tim discuss hardw...
17.02.2015

DC108 Interview: Using List Building to Start Your UX Freelancing Career with Jonathan Tilley

Jonathan Tilley, voiceover professional, joins Tim Keirnan for a discussion on how user experience professionals can find freelancing opportunities, either full or part time. This episode is about designing one's career instead of designing a digital o...
19.01.2015

DC107 Interview: HFES 2014 Conference Report

Melissa Smith returns for a special Human Factors News Desk episode that reports on the HFES 2014 annual meeting. If you missed the conference, or if you want to hear about sessions other than the ones you attended and the overal trends and themes she ...
1.09.2014

DC106 Critique: Magellan RoadMate 2230T-LM

Brad Jensen returns to help Tim critique the Magellan RoadMate 2230T-LM portable GPS. This completes our series on portable GPS for the car and provides a fascinating look at how three manufacturers have designed similar solutions. The strenghts of the...
29.05.2014

DC105 Critique: Nokia Lumia 520 and 521 Windows Phone 8

Mike Velasco returns to discuss the Windows Phone 8 duo from Nokia, the Lumia 520 and 521. These smart phones may be the best value in a phone ever sold to this point. The guys explain why the design, including the price point, is so attractive.Paul Th...
11.02.2014

DC104 Human Factors Research Summary with Melissa Smith

Human Factors PhD student Melissa Smith joins Tim for an experiment in bringing human factors-related research to you in three short summaries. Melissa is at George Mason University and donated her time to discuss recent human factors research with Tim...
29.11.2013

DC103 WordCast: Verbal Protocols (Thinking Aloud)

Dr. Robert Youmans from George Mason University joins Tim Keirnan for a wordcast episode on verbal protocols. Why and how do we ask usability research participants to think aloud about their task performance, and what does using this method do to our d...
30.10.2013

DC102: Android Phones Longitudinal Reviews of LG Motion and Google Nexus 4

Mike Velasco joins Tim Keirnan for an episode to discuss the customer experience of two Android smart phones: the LG Motion and the Google Nexus 4 (also manufactured by LG). These two very different Android phones each have their own advantages, as do ...
1.09.2013

DC101 WordCast: User Experience 101

Dave Mitropoulos-Rundus returns for a wordcast episode on the user experience profession that probes the origins of our field. Where did it come from, and how did we come to have jobs in it? And is "customer experience" a better phrase for what we do?F...
30.06.2013

DC100: 8th Anniversary Show with Tom Brinck!

On the 8th anniversary and 100th episode of Design Critique, Timothy Keirnan is joined by a celebratory guest who is no stranger to long-time listeners of the show. Our topic is the design of an everyday object that helps everyone reach a little higher...
12.05.2013

DC99 Editorial: In Praise of Bricks & Mortar Stores

In an audio editorial, Tim asks if the supposed death of bricks 'n mortar stores at the hands of online sales is greatly exaggerated. What do you think?The article mentioned in this episode can be read in full athttp://blog.intuit.com/trends/browsing-f...
31.03.2013

DC98: Garmin Nuvi 50 GPS Longitudinal Review

Brad Jensen and Tim Keirnan present a longitudinal review of the Garmin Nuvi 50 portable GPS. What does it do well, and how could its interaction design and interface design be improved?An earlier episode of Design Critique reviewed a TomTom portable G...
24.02.2013

DC97: Bad UI Labels Part 1: The Chaos Button

The first in a series of Bad Button Labels We Have Known. Brad Jensen joins Tim Keirnan to discuss the Chaos button on his father's new microwave oven. Why do companies allow such dreadful UI labels? Mr. Jensen's microwave is the first of many terrible...
27.01.2013

DC96: Site Maps As Design Tools

Caitlin Potts discusses using using site maps as website design tools. You can have her Omnigraffle template for free at the following link:http://michichi.org/helping-sitemaps-get-their-groove-back/Note: Caitlin based this episode off a presentation s...
21.12.2012

DC95 Nokia Customer Service

A heartwarming holiday tale of good customer service after the sale. Nokia politely and efficiently repaired Tim's Lumia 710 Windows Phone, using a combination of good website design, excellent customer service desk people, and a "do it right the first...
21.11.2012

DC94 T-Mobile Customer Service Nightmare

Even when the initial user experience of a product is good, the total customer experience suffers when a company ignores service after the sale. We at Design Critique argue that service after the sale IS AN INTEGRAL PART OF A PRODUCT'S DESIGN because i...
5.11.2012

DC93: Nokia Lumia 710 Longitudinal Review

Tobby Smith returns to help Tim provide a longitudinal review of Nokia's Lumia 710 Windows phone. After over eight months of use, the Lumia 710 proved itself a terrific value in smart phone quality, including* Convenient, portable size with grippy back...
21.10.2012

DC92 Wordcast: Haptics

Listener Costan Boiangiu rejoins the show for a wordcast on haptic feedback in product design. What is it, how is it used currently in product designs, and how could it be used? We discuss designs that have haptic feedback innately as well as designs w...