Dollars to Donuts

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The podcast where we talk with the people who lead user research in their organization.

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Website
http://www.portigal.com/
Description
The podcast where we talk with the people who lead user research in their organization.
Language
🇬🇧 English
last modified
2019-11-11 20:48
last episode published
2019-09-05 13:14
publication frequency
43.64 days
Contributors
Steve Portigal author  
Steve Portigal owner  
Explicit
false
Number of Episodes
40
Rss-Feeds
Detail page
Categories
Technology Business Management & Marketing Design Arts Tech News

Recommendations


Episodes

Date Thumb Title & Description Contributors
5.09.2019

26. Jesse Zolna of ADP

In this episode of Dollars to Donuts I talk to Jesse Zolna, who leads the User Experience Research Team at ADP’s Innovation Lab. We talk about driving change as an experiment, exposing the organization to how customers solve problems, and engineering p...
Steve Portigal author
22.08.2019

25. Juliette Melton of The New York Times

In this episode of Dollars to Donuts I speak with Juliette Melton, Director of User Insight and Strategy at The New York Times. We talk about updating the old “design research” label, user research in a journalism culture, and the role of coaching. I t...
Steve Portigal author
25.07.2019

24. Ashley Graham of IBM

This episode of Dollars to Donuts features my conversation with Ashley Graham, a design research leader at IBM. We discuss synthesis as a collaborative, co-located activity, being mission-driven, and building a process that addresses complexity. When I...
Steve Portigal author
14.07.2019

23. Michele Marut of CBRE Build

In this episode of Dollars to Donuts I speak with Michele Marut who leads user experience research at CBRE Build. We discuss the curation of research repositories, using research to go beyond fixing things, and building processes and tools that can be ...
Steve Portigal author
27.06.2019

22. Vicki Tollemache of Grubhub

In this episode of Dollars to Donuts I speak with Vicki Tollemache, the Director of UX Research at Grubhub. We discuss how to manage incoming research requests, running a weekly research session for testing designs, and why candidates should come into ...
Steve Portigal author
15.06.2019

21. Ruth Ellison of Digital Transformation Agency

In this episode of Dollars to Donuts I speak with Ruth Ellison, Head of User Research at DTA, the Digital Transformation Agency in Australia. We discuss the challenges of user research – and digital product development – in government, embedding resear...
Steve Portigal author
29.05.2019

20. Leisa Reichelt of Atlassian (Part 2)

This episode of Dollars to Donuts is part 2 of my conversation with Leisa Reichelt of Atlassian. If you haven’t listened to part 1 yet, you can find it here. We talk about corporate versus government work, scaling research, and changing organizational ...
Steve Portigal author
22.05.2019

19. Leisa Reichelt of Astlassian (Part 1)

This episode of Dollars to Donuts features part 1 of my two-part conversation with Leisa Reichelt of Atlassian. We talk about educating the organization to do user research better, the limitations of horizontal products, and the tension between “good” ...
Steve Portigal author
26.04.2019

18. Kathleen Asjes of Schibsted Media

This episode of Dollars to Donuts features Kathleen Asjes of Schibsted Media. In our conversation, we talk about what happens when research need exceeds resources, the importance of keeping the knowledge inside the organization, and the benefit of dive...
Steve Portigal author
24.03.2019

17. Tomer Sharon of Goldman Sachs

In this episode of Dollars to Donuts, I talk with Tomer Sharon, the Head of User Research and Metrics at Goldman Sachs. We talk about how to assess potential hires for user research positions, infrastructure for capturing and searching a body of data, ...
Steve Portigal author
6.03.2019

16. Marianne Berkovich of Glooko

In this episode of Dollars to Donuts, I speak with Marianne Berkovich, Head of User Research & Consumer Insights at Glooko. We talk about doing research through leadership changes, setting up opportunities for self-critique, and how to build empath...
Steve Portigal author
14.02.2019

15. Leanne Waldal of New Relic

Welcome back to Dollars to Donuts. This episode features Leanne Waldal, Senior Director of Product Research at New Relic. We talk about establishing research in an organization for the first time, building up a diverse set of research collaborators, an...
Steve Portigal author
10.05.2016

14. Monal Chokshi of Lyft

In the final episode of the season I speak with Monal Chokshi, Head of User Experience Research at Lyft. We discuss traditional paths to a user research career, creating routines for meeting different types of users, and the emergence of leadership rol...
Steve Portigal author
10.05.2016

14. Monal Chokshi of Lyft

In the final episode of the season I speak with Monal Chokshi, Head of User Experience Research at Lyft. We discuss traditional paths to a user research career, creating routines for meeting different types of users, and the emergence of leadership rol...
Steve Portigal author
26.04.2016

13. Kate Lawrence of EBSCO

In this episode I speak with Kate Lawrence, Vice President of User Research at EBSCO Information Services. Our conversation covers where to place user research in the organization, emotions in fieldwork, and empowering others to advocate for informatio...
Steve Portigal author
26.04.2016

13. Kate Lawrence of EBSCO

In this episode I speak with Kate Lawrence, Vice President of User Research at EBSCO Information Services. Our conversation covers where to place user research in the organization, emotions in fieldwork, and empowering others to advocate for informatio...
Steve Portigal author
12.04.2016

12. Pree Kolari of eBay

This episode features Pree Kolari, the Senior Director of Design Strategy and Research at eBay. We talk about the career arc of a researcher, having impact on the product, and breaking down organizational walls.
Steve Portigal author
12.04.2016

12. Pree Kolari of eBay

This episode features Pree Kolari, the Senior Director of Design Strategy and Research at eBay. We talk about the career arc of a researcher, having impact on the product, and breaking down organizational walls.
Steve Portigal author
15.03.2016

11. Gabe Trionfi of Pinterest

This episode features Gabe Trionfi, the Manager of Research at Pinterest. We discuss the evolution of user research, collaboration between disciplines and the journey versus the destination.
Steve Portigal author
15.03.2016

11. Gabe Trionfi of Pinterest

This episode features Gabe Trionfi, the Manager of Research at Pinterest. We discuss the evolution of user research, collaboration between disciplines and the journey versus the destination.
Steve Portigal author
1.03.2016

10. Elizabeth Kell of Comcast

In this episode I chat with Elizabeth Kell, the Senior Director of User Research at Comcast. We talk about the growth of Comcast's user research practice, essential soft skills for research candidates, and putting a human face on the people that use yo...
Steve Portigal author
1.03.2016

10. Elizabeth Kell of Comcast

In this episode I chat with Elizabeth Kell, the Senior Director of User Research at Comcast. We talk about the growth of Comcast's user research practice, essential soft skills for research candidates, and putting a human face on the people that use yo...
Steve Portigal author
16.02.2016

9. Kavita Appachu of Kelley Blue Book

Today I chat with Kavita Appachu, the Senior Manager of User Experience Research at Kelley Blue Book. She describes the different roles she's had in different organizations, moving from design to research, and explains the change effort underway at Kel...
Steve Portigal author
16.02.2016

9. Kavita Appachu of Kelley Blue Book

Today I chat with Kavita Appachu, the Senior Manager of User Experience Research at Kelley Blue Book. She describes the different roles she's had in different organizations, moving from design to research, and explains the change effort underway at Kel...
Steve Portigal author
2.02.2016

8. Aviva Rosenstein of DocuSign

In today's episode I speak with Aviva Rosenstein, the Senior Manager of User Experience Research at DocuSign. We explore how to make all types of research actionable, the benefit of doing your own recruiting, and the evolution from building a usability...
Steve Portigal author
2.02.2016

8. Aviva Rosenstein of DocuSign

In today's episode I speak with Aviva Rosenstein, the Senior Manager of User Experience Research at DocuSign. We explore how to make all types of research actionable, the benefit of doing your own recruiting, and the evolution from building a usability...
Steve Portigal author
19.01.2016

7. Judd Antin of Airbnb

We kick off the second season with Judd Antin, the Director of Experience Research at Airbnb. Judd and I speak about their model for embedding talented generalists with product teams, skill-sharing among researchers, and just what exactly makes researc...
Steve Portigal author
19.01.2016

7. Judd Antin of Airbnb

We kick off the second season with Judd Antin, the Director of Experience Research at Airbnb. Judd and I speak about their model for embedding talented generalists with product teams, skill-sharing among researchers, and just what exactly makes researc...
Steve Portigal author
18.02.2015

6. Carol Rossi of Edmunds.com

Today's guest is Carol Rossi. She's the Senior Director of UX Research at Edmunds.com. In our conversation, we discuss her small-but-mighty team, Edmund.com's collaborative workplace culture, and the personal driver of "doing good."
Steve Portigal author
18.02.2015

6. Carol Rossi of Edmunds.com

Today's guest is Carol Rossi. She's the Senior Director of UX Research at Edmunds.com. In our conversation, we discuss her small-but-mighty team, Edmund.com's collaborative workplace culture, and the personal driver of "doing good."
Steve Portigal author
11.02.2015

5. Kerry McAleer-Forte of Sears Holdings

Today's guest is Kerry McAleer-Forte, the Director of User Experience Research for Sears Holdings. We discuss how researchers need to think like storytellers, getting at the underlying need behind a research request, and the risk of using research to m...
Steve Portigal author
11.02.2015

5. Kerry McAleer-Forte of Sears Holdings

Today's guest is Kerry McAleer-Forte, the Director of User Experience Research for Sears Holdings. We discuss how researchers need to think like storytellers, getting at the underlying need behind a research request, and the risk of using research to m...
Steve Portigal author
28.01.2015

4. Nancy Frishberg of Financial Engines

My guest today is Nancy Frishberg, the manager of user research at Financial Engines. We discuss recruiting participants in an enterprise setting (where users are customers of your customers), finding the generative in the evaluative and how to think a...
Steve Portigal author
28.01.2015

4. Nancy Frishberg of Financial Engines

My guest today is Nancy Frishberg, the manager of user research at Financial Engines. We discuss recruiting participants in an enterprise setting (where users are customers of your customers), finding the generative in the evaluative and how to think a...
Steve Portigal author
21.01.2015

3. Frances Karandy of Citrix

Today’s guest is Frances Karandy, a senior manager within the Customer Experience Group at Citrix. We discuss doing product-focused research in a company with a large number of products, what to look for when hiring researchers, and how to select proje...
Steve Portigal author
21.01.2015

3. Frances Karandy of Citrix

Today’s guest is Frances Karandy, a senior manager within the Customer Experience Group at Citrix. We discuss doing product-focused research in a company with a large number of products, what to look for when hiring researchers, and how to select proje...
Steve Portigal author
14.01.2015

2. Alex Wright of Etsy

Today’s guest is Alex Wright, who is the director of research at Etsy. We discuss the partnership between qualitative and quantitative research at Etsy and how his background in journalism helps him with the storytelling aspects of managing the researc...
Steve Portigal author
14.01.2015

2. Alex Wright of Etsy

Today’s guest is Alex Wright, who is the director of research at Etsy. We discuss the partnership between qualitative and quantitative research at Etsy and how his background in journalism helps him with the storytelling aspects of managing the researc...
Steve Portigal author
7.01.2015

1. Gregg Bernstein of MailChimp

Welcome to the debut episode of Dollars to Donuts. Today's guest is Gregg Bernstein, who manages customer research at MailChimp. We discuss how MailChimp uses research to uncover new product opportunities, how the right research artifacts can best prov...
Steve Portigal author
7.01.2015

1. Gregg Bernstein of MailChimp

Welcome to the debut episode of Dollars to Donuts. Today's guest is Gregg Bernstein, who manages customer research at MailChimp. We discuss how MailChimp uses research to uncover new product opportunities, how the right research artifacts can best prov...
Steve Portigal author